Manage delivery agents

Agents is your roster of delivery agents and logistics partners — who they are, where they cover, how much stock they’re holding, and how they’ve performed. It’s different from Deliveries, which is the live board tracking individual dispatched orders. Agents is the directory; Deliveries is the day-to-day work.

Add a delivery agent

Go to Agents.
Click Add agent.
Enter their name, country, and the states or areas they cover.
Save.

You’ll pick from this list whenever you dispatch an order or transfer stock.

What you’ll see per agent

Overview — identity and coverage areas.
Stock held — how many units of each product currently sit with them.
Performance — delivery rate, outcomes by product and area, and recent deliveries.
Activity — a history of stock transfers to and from them.

Most of this is calculated live from your orders and inventory — it updates automatically as deliveries happen, you don’t maintain it by hand.

Coverage and status

An agent needs at least one coverage area and some assigned stock to be useful for dispatch. If an agent shows Needs attention, it usually means one of those is missing — check their coverage areas or stock before you route orders to them.

Disabling an agent

If you stop working with an agent, disable them rather than deleting — this keeps their delivery history intact for reporting. You can reactivate them later if you start working together again.

What’s next