Welcome to EcommOS Merchant Documentation
EcommOS is a mobile-first operations system for pay-on-delivery commerce teams in Africa. You capture orders through sales forms, work them through your sales reps, dispatch them through delivery agents, and reconcile cash through remittance — all from one workspace.Start here
- Create your account and workspace
- Starter setup checklist
- Add your first product
- Create your first sales form
- Create or receive your first order
- Understand the order lifecycle
New to EcommOS? Find your role
Day-to-day operations
- Read your dashboard
- Add staff and set roles
- Work the order queue
- Hand off confirmed orders to deliveries
- Manage delivery agents
- Manage stock and waybills
- Bundle products with combos
- Connect other systems with Channels
- Track alerts and notifications
Money
Quick lookup
What EcommOS is built for
- POD discipline. No delivery before confirmation. No remittance before delivery. No dispatch without a delivery agent and a stock check.
- Mobile-first queues. Sales reps work from their phone. Managers get desktop density when they need it.
- Stock truth. Inventory decrements only from the location that actually delivered the order.
- Money truth. Remitted orders create real Cashflow revenue — never double-counted.
- Tenant isolation. Every record belongs to your organization. No cross-tenant leakage.