Data deletion instructions

Account holders can request deletion even when they can no longer sign in. Where an in-product deletion control is available, it will show the affected organization and data scope before confirmation. You may also submit a request directly:

1. Email hello@ecommos.co from the email address associated with your EcommOS account.
2. Use the subject line "EcommOS data deletion request."
3. Include your name, organization name, account email, and whether you want to delete your personal account, an entire organization, a connected integration, or specified records.
4. Do not send passwords, access tokens, full customer lists, or other unnecessary sensitive information by email.

Organization-wide deletion requests must come from an owner or another person authorized to act for the organization. We may request additional information to verify identity and authority before deleting data.

If you submitted an order or lead form to a merchant that uses EcommOS, contact that merchant first. The merchant controls the business purpose for which your order or lead information is used and can identify the correct record.

If you cannot reach the merchant, email hello@ecommos.co with the merchant's name, the form or channel used, the approximate submission date, and the email address or phone number you submitted. Send only the minimum information needed to locate the record. We will verify and route the request to the relevant merchant where appropriate.

For a connected TikTok account:

1. Open Channels in EcommOS and select the TikTok connection.
2. Select Disconnect and confirm the advertiser account that should be disconnected.
3. Revoke EcommOS authorization from TikTok Business settings if you also want to terminate the authorization at TikTok.
4. Choose whether previously imported leads and orders should remain in EcommOS or submit a deletion request for those records.

• Disconnecting renders EcommOS's connected-account credentials unusable and prevents future authorized imports after the disconnection is processed. It does not automatically delete leads or orders previously imported into EcommOS.
• Deleting lead data inside TikTok does not automatically delete a copy previously imported into EcommOS, and deleting it from EcommOS does not automatically delete TikTok's copy. Submit separate requests where necessary.

We aim to acknowledge verified deletion requests within seven days and complete them within 30 days, unless applicable law permits or requires a different period. We will confirm the scope before processing if a request could affect other users, financial records, inventory history, order fulfilment, fraud prevention, or the organization's legal obligations.

Some information may be retained where reasonably necessary to comply with tax, accounting, regulatory, security, dispute-resolution, or legal obligations. Limited copies may also remain temporarily in protected backups and logs until overwritten under normal retention cycles. Where appropriate, we may restrict or de-identify retained information instead of deleting it immediately.

For more information about how EcommOS handles personal information, read our Privacy Policy. General contact information is available on our contact page.