> ## Documentation Index
> Fetch the complete documentation index at: https://ecommos.co/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# You're a Sales manager — where to begin

> What Sales manager access covers and the order to work through it.

# You're a Sales manager — where to begin

You lead a team of Sales reps. Your job is keeping the order queue moving — nothing sits unassigned, nothing goes stale, and every rep is pulling their weight.

## What you can do

* See the full order queue, not just your own assigned orders.
* Create and edit orders, and move them through every lead status.
* Reassign orders between reps.
* Invite and manage Sales reps (not other manager roles).
* See team performance.
* View customers and products.

## What you can't do

* No access to Inventory, Deliveries, delivery agents, or Cashflow/Remittance.
* No workspace or business settings.

## Where to begin

1. **Learn the queue.** [Work the order queue](/docs/operations/order-queue) is where you'll live. Filter by rep, by status, by product.
2. **Get your reps scoped.** Open [Add staff and set roles](/docs/operations/staff-onboarding) and check every Sales rep has product access — without it, round-robin assignment skips them and orders land unassigned.
3. **Know the handoff point.** Once an order is `Confirmed`, it moves out of your hands into Deliveries. Read [Understand the order lifecycle](/docs/getting-started/order-lifecycle) so you know exactly where your job ends.
4. **Reassign early, not late.** If a rep is out for the day, move their `New` orders to someone else before customers are left waiting — the reassign action is right there in the order drawer.
5. **Check performance regularly.** The Staff page shows handled, delivered, and cancelled counts per rep, plus delivery rate — use it to spot who needs help, not just who's behind.

## What good looks like

An empty `New` queue by end of day, no order sitting more than a few hours without a contact attempt, and reassignments happening the moment you notice someone's overloaded.